Privacy Policy

Processing varies by product and service. Product-specific notices describe the processing relevant to those offerings. For the current CreativeTrack software, normal tracking, depth, lens, masking and reconstruction processing occurs locally on the user’s workstation. Licensing requests do not upload footage, project materials or outputs.

CreativeTrack license verification may process license or account authorization, a pseudonymous device fingerprint, workstation name, activation identifier, software version and timestamps. These records are used to validate and maintain entitlements, manage activations, prevent misuse and provide licensing support.

Projects, logs, screenshots or clips submitted to support, and material uploaded to member services, are processed separately from local software operation. Their treatment depends on the service through which they are submitted.

We use account, transaction and licensing information to fulfill purchases, maintain subscriptions and licenses, deliver account communications and administer access to member services. Communications and submitted materials are used to respond to inquiries and provide the requested support.

Technical records support hosting, service administration, security, fraud prevention and troubleshooting. Transaction and related records also support accounting, legal compliance and the establishment or defense of legal claims. Optional measurement and marketing activities are subject to the choices and legal basis applicable to them.

Where European or UK data-protection law applies, processing necessary to supply an order, license or requested service is based on performance of a contract. Processing required for accounting or other legal duties is based on legal obligations. Proportionate security, fraud prevention, troubleshooting and service administration may be based on legitimate interests, subject to applicable safeguards.

Consent is used where required for optional technologies or marketing. Consent may be withdrawn without affecting the lawfulness of processing carried out before withdrawal. A privacy notice does not itself constitute consent to optional processing.

Service providers receive information required for the functions they perform. The current service environment includes WordPress/Automattic for website hosting and related site services, SureCart for commerce, CookieYes for consent management, HighLevel/LeadConnector for member services and relevant communications, and Google services for configured email or sign-in functions. Payment processing is performed through the services available at checkout. Embedded third-party media, including YouTube where enabled, may involve additional processing by the media provider.

Account, contact and transaction information is processed by the providers responsible for those functions; technical and consent records are processed by the relevant hosting, security and consent services. Support submissions and member content are processed by the platforms used to provide those services.

Information may also be disclosed where required by law, to establish or defend legal claims, or to address fraud and security incidents. External services may act under their own privacy terms for activities they independently control.

Profiles, posts, comments and uploaded content are visible to the audience permitted by the relevant group and platform settings. Administrators and service providers may process that information to operate and support the service. Restricted group access does not prevent recipients from retaining or redistributing material they can view.

Submitting content does not transfer ownership to Creative Twins. Use of that content is limited to the relevant service unless another appropriate permission or legal basis applies.